Conference programme

Monday 10th of November - Tuesday 11th of November, 2008

Day One: Monday 10 November, 2008


8:30     Registration and coffee


9.10      Official welcome address


9.20      Chairman’s opening remarks
               Samee Zafar, Director, Edgar, Dunn & Co


9:30      The size of the MMT opportunity
              Current data and future forecasts
                •    Migrant worker trends
                •    Cross-border remittances; volumes, values, markets, fees, margins
                •    Domestic money transfers
                •    Mobile penetration versus access to banking services in emerging markets
                •    Wallets in circulation now and in the future
               Dilip Ratha, Senior Economist, Migration and Remittances Team, World Bank


9:50      The future of MMT: which business models will win and which will lose?
                •    Identifying the most profitable MMT programmes to date, and determining the key
                     differentiators that have brought them success
                •    Which business models will be most successful in gaining critical mass?
                •    How will interoperable technology shape the future for MMT deployments?
               Dr Key Pousttchi, Head of wi-Mobile Research Group, University of Augsburg, and
               Consortium Member, SEMOPS


10:10    Panel debate: the “MNO-led” business model
               What’s in it for the Network Operator?
                •    MNO’s business case for MMT: impact on ARPU & on churn
                •    What does the MNO bring to the business model? Access to a critical mass of mobile
                     customers, an extensive airtime topup network, consumer trust in PAYG business models,
                     a pervasive, exciting brand
               Todd Achilles, Managing Director, Affinity Global Services
               Aleeda Fazal, Consultant and Former Project Manager, M-Paisa
               Mohammad Shafi qul Islam, Project Manager – mCommerce, Orascom
               Ahmed Abdulkarim Julfar, COO, Etisalat
               Eckhard Ortwein, CEO, paybox
               Osman Sultan, CEO, du


10:40     Panel debate: the role of banks within MMT
                What’s in it for Financial Institutions?
                 •    Banks’ business case for becoming MVBOs (Mobile Virtual Banking Operators)
                 •    What the bank brings to the business model; compliance, trusted brand, transaction
                       processing capabilities et al
                 •    Integration with the banking infrastructure: today; cards and ATMs, tomorrow; direct
                       mPayments
                Ahmed Alnaqbi, Senior Manager, Retail Banking Group, National Bank of Abu Dhabi
                Dr William Derban, Head of Community Relations, Emerging Markets, Barclays
                Thomas BostrØm JØrgensen, Chief Executive, Luup
                Manish Kohli, Director for Cash Payables EMEA, Citi
                Julian Phillips, Head of Acquiring, Commercial Bank of Qatar


11:10     Morning coffee and refreshments


11:30     Panel debate: how to form successful partnerships between banks, MNOs and MFIs
                 •    Considering the merits of different business model options
                 •    The bank and MNO partnership model – who owns the customer? Whose brand?
                 •    Banks; how to think like an MNO, MNOs; how to think like a bank
                 •    The role MFIs play in engagement with the unbanked
                Abdul Rahman Abduallah, Senior EVP, Abu Dhabi Islamic Bank
                Rashed Al Abbar, Senior Product Manager, Etisalat
                Lee Britton, CEO, Altair Financial Services
                Sebastian Duquet, Managing Director, PlaNet Finance
                Pallab Mitra, Head of Commerce, Bharti Airtel
                Manish Kohli, Director for Cash Payables EMEA, Citi


12:00     Round table: cash in, cash out – the practicalities of developing your agency network
                A store of value is only as good as your ability to get it into a liquid form
                 •    Leveraging and extending your merchant acceptance network: retail networks, post
                       offices, petrol stations, convenience stores
                 •    How to recruit, train and reward agents
                 •    Do you need to manage agent liquidity?
                 •    Customer friendly, low cost KYC
                 •    The role of prepaid in MMT
                Todd Achilles, Managing Director, Affinity Global Services
                Jean Claude Farah, Regional VP, Middle East, Pakistan, Afghanistan, Western Union
                Norman Frankel, Chief Executive, Mi-Pay
                Vineet Katial, CEO, Krores
                Fuaad Lari, General Manager, Lari Exchange
                Justin Monk, Director, Product Management, MoneyGram International
                Pauline Vaughan, Head of M-Pesa, Safaricom



1:00        Lunch


2:00        Round table: what you need to know about the regulatory environment for MMT
                 •    Is there a risk-based approach to AML (Anti-Money Laundering) and CFT (Combating
                       Financing of Terrorism) regulation?
                 •    Are retail agents authorised to fulfi l cash in / cash out, KYC and CDD requirements?
                 •    Is there regulatory provision for e-money and can non-banks issue stored value
                       instruments?
                 •    Consumer protection and global PCI compliance
                 •    What kind of regulatory expertise will you need on your team?
                 •    The real cost of compliance, record keeping and associated training
                Rupert De Ruig, Managing DIrector, Risk & Compliance, Dow Jones
                Aditya Menon, CTO, Obopay India
                Dominic Peachey, Senior Policy Adviser, Financial Services Authority


3:00        Afternoon coffee and refreshments


3:20        User and analyst verdicts on MMT technologies
                Who does what, what are the real costs and who do you need to partner with?
                 •    What is an mWallet? Customer information, card details, or a full stored value account?
                 •    Best practices in wWallet technology selection
                 •    Comparing experiences: hosted versus license versus build your own platform
                 •    Is it usable? What functionality do customers use?
                 •    Future proofing
                Simon Batchelor, CEO, Gamos
                Mike Taylor, CEO, MoneyText


3:50        Panel session: what do the global hubs do and do you need to partner with them?
                Examining the case for an interoperable ecosystem for MMT and mPayments
                 •    What the hubs offer: an interoperable, operator agnostic, robust, compliant global
                       ecosystem
                 •    Who are the key players at this level of the MMT value chain, and how do they differ?
                 •    Forming your own direct partnerships versus working with a hub
                Allan Chan, Executive VP Mobility Services, Tata Communications
                Jean Claude Farah, Regional VP, Middle East, Pakistan, Afghanistan, Western Union
                Anna Kuriakose, VP, Futures and Innovation, Monitise
                Frederic Schepens, EVP, Strategic Business Development, Belgacom ICS


4:20        Choose either:
                For those already committed to an mWallet vendor or who are developing their own:

                Live survey of mWallet & mPayment experiences
                For those who haven’t yet committed to technology partners:

                MMT technologies shoot out – your indispensable guide to partner selection
                Each vendor will have 5 minutes in which to differentiate their proposition.


5:20        Chairperson’s summary of mWallet and mPayment survey results and close of day one
                Samee Zafar, Director, Edgar, Dunn & Co


5:30        Evening Drinks Reception




Day Two: Tuesday 11 November, 2008


8:45        Re-registration and coffee


9:15        Chairperson’s opening of day two
                Samee Zafar, Director, Edgar, Dunn & Co


9:30        Keynote case study: how to launch and drive consumer adoption of MMT
                 •    Your required financial and resource investment
                 •    Skills you need on your project team
                 •    Pricing on a transaction or value basis?
                 •    How to get your MMT application into consumer hands
                 •    How to drive consumer adoption and usage
                Michael Joseph, Chief Executive Officer, Safaricom


10:00      Keynote presentation to be announced


10:30      Keynote case study: Exploring the evolution of M-Paisa in Afghanistan
                 •    How can you optimise your user interface for the financially illiterate?
                 •    Mobile money as a vehicle for microfinance loan disbursements and repayments
                 •    Integrating commercial applications into your MMT proposition
                 •    Developing and upscaling your agency network
                 •    MMT as a driver for wider economic regeneration
                Karim Khoja, Chief Executive Officer, Roshan


11.00     Morning coffee and refreshments


11:30     Chief Executives’ Question Time
                Moderator: Samee Zafar, Director, Edgar, Dunn & Co
                Michael Joseph, Chief Executive Officer, Safaricom
                Karim Khoja, Chief Executive Officer, Roshan
                Brian Richardson, Chief Executive, WIZZIT


12.00      Planning your MMT marketing effort – creating a brand and winning customers
                 •    Whose brand? New brand? Co-branding?
                 •    The cost of building an MMT brand
                 •    Push marketing – securing advocacy among money transfer recipients
                 •    Go-to-market concepts based on market proven experience
                 •    Pricing that works and transparency of fee structure
                 •    Blending a for-profit sensibility with a social mission: MMT and CSR
                Brian Richardson, Chief Executive, WIZZIT


                Market specific round tables

12:30     Meet the current and future MMT market leaders in each of the key domestic and
                international money transfer corridors
                Where is MMT working and why? What are the opportunities for your business? Meet the key
                partners!
                Small group discussions highlighting:
                 •    Key money transfer corridors – domestic and international remittances opportunities
                 •    Specific local regulatory environments and their impact on your business model choice
                 •    Local payments culture
                 •    The existing branch, ATM and mobile financial services infrastructure

                With experts from each of the following markets: Sub-Saharan Africa – North Africa – Middle
                East – South Asia – South East Asia – Latin America – US and Western Europe


1:00        Networking lunch


2:00        Market specific round tables continue


3:00        Afternoon coffee and refreshments


3:20        Round table: building a profitable business in MMT
                How to overcome the complexity of scaling your business from simple mWallets to advanced
                mobile money
                 •    You’ve got an mWallet – now use it! Driving balances and using MMT as a catalyst for
                       mCommerce
                 •    The potential to extend service provision to include utility bill payment, airtime topup, loan
                       disbursements, payroll, credit and even insurance brokerage
                 •    Integrating mobile money with cards
                 •    Developing your own merchant acceptance network
                 •    How do you make money in such a low margin business?
                 •    How to succeed in a market where MMT becomes commodified
                Ram Banerjee, Manager, Java Card Group, Sun Microsystems
                Zulfiqar Kahn, Head of e-Channel and MIS, Emerging markets, Barclays
                Carol Realini, Chief Executive, Obopay


4:20        Chairperson’s summary
                Samee Zafar, Director, Edgar, Dunn & Co


4:30        Close of day two

Click to view the pre-conference workshops and post conference workshops.