Conference Day 2

Wednesday, 9 December, 2009

08.30 Registration and coffee

09.00 Chairman's opening remarks
Deputy Chief of Mission, Leslie Bassett, US Embassy

09.10 Business models panel session: creating a scalable business model that will be successful in both developed and developing markets

Can a MMT service designed for an emerging market be scaled for deployment in a developed region or vice versa?
Understanding how to adapt a successful business model to serve multiple markets
MNO or bank - which brand appeals to consumers in developed markets and which will appeal to customers in developing markets
Matthew Teo, Product Manager, StarHub
Glenn Benidy, Head - Sales & Marketing, WING Cambodia
Kazi Islam, CEO, Grameen Solutions
Chris Beshouri, Managing Principal, McKinsey & Co.
Blums Pineda, Managing Director, Exicon
Cynthia Yeo, International Transfer Product Manager, Maxis
Vickneswaran Balasubranium, Senior Associate, DiGi Communications

09.50 How to create a global standard for MMT

The key success to criteria
Who you need to partner with to achieve an interoperable solution
Bilateral partnerships vs. the global hub model
Thomas Christophersen, Head of New Chanel and Product Development, MoneyGram

10.10 The global mCommerce market: robust with opportunities, the challenges faced and lessons learnt so far...

How to select solutions - which are suitable for your market?
Mobile channels and usability - approaches and service optimization
Planning for the future - building a future proof platform
Matthew Talbot, VP mCommerce, Sybase 365

10.30 Coffee break and networking

11.00 What you need to know about the regulatory environment for MMT

How to converge mobile technology, electronic money and traditional brick and mortar networks to make MMT work
How to create the enabling environment for proper incentive structures and business opportunities so MMT can flourish
Consumer protection and redress mechanisms
Examining competition policy
Do agents need to be regulated to manage cash-in and cash-out?
AML, KYC and CTF requirements
Arief Gunawan, Senior Officer, Telkom Indonesia
Nestor Espenilla, Deputy Governor, Bangko Sentral ng Pilipinas (BSP)
Aiaze Mitha, Director, Amarante Consulting, & formerly Product Director, M-Paisa
John Owens, Chief of Party, MABS / USAID
Ichwansyah Putra, Product Development Manager, Mobile Commerce, Indosat
Michael Tarazi, Senior Policy Specialist, CGAP
Sachin Khandelwal, General Director, ICICI Bank

11.50 How to make MFIs ready for mobile microfinance

Do MFIs need to be regulated - what impact will this have on mobile loan repayments?
Practical issues related to an MNO and MFI partnership - who owns the customer, who gets what margin and what role does each play?
How to overcome cash-in/cash-out constraints in rural villages to reach the BoP
How will mobile microfinance affect consumer relations for MFIs?
How mobile microfinance can increase back office efficiency, reduce costs, save time for loan officers and ultimately lower interest rates
The importance of the client's perspective: product design and user interface
What technology platforms do MFIs need?
Pakk Yourng, IT Manager, Angkor Microfinance
John Owens, Chief of Party, MABS/USAID
Janine Firpo, EAP, Mobile Banking Consultant, IFC
Eduardo Jimenez, Regional Associate, Alliance Financial Inclusion
Graham A.N. Wright, Programme Director, MicroSave
Christopher Beshouri, Managing Principal, McKinsey & Co.
Amitabh Saxena, Channels Specialist, ACCION International
Chris Bold, Microfinance Specialist, CGAP
Abhishnek Sinha, Co-founder & CEO, EKO

12.30 Discovering the value proposition of m-banking for unbanked customers

How to identify customer segments and target m-banking services to meet their needs
Indicative findings from studies in Indonesia, Cambodia, and Papua New Guinea
Existing infrastructures that can be leveraged to reach beyond cities
Janine Firpo, EAP, Mobile Banking Consultant, IFC

13.00 Lunch and networking

14.00 Vendor selection and channel choice panel discussion

How does channel choice affect the cost and speed of your mobile money roll out?
Which channel is right for your mobile money service? SMS, USSD, WAP, JAVA, SIM Tool Kit?
What level of encryption do you need and what do the regulators demand
Thivanka Rangala, Group Chief Commercial Officer, Dialog Telekom
Ichwansyah Putra, Product Development Manager, Mobile Commerce, Indosat
Kazi Islam, CEO, Grameen Solutions
Matthew Talbot, VP mCommerce, Sybase 365
Aaron Oliver, Regional GM, Fundamo
Gabriel Torres, Business Development Director, Mozido

14.40 What you need to know about the charges, fees and commission structures for profitable mobile money services

Typical customer fee structure - who pays what? Sender or receiver?
How much does the agent make?
What are the margins in MMT when there are multiple partners in the ecosystem?
Aleeda Fazal, Founder & Director, Paradigm Solutions & Consulting, & formerly Project Manager, M-Pesa & M-Paisa

15.00 Coffee break and networking

15.30 Integration panel session: how mobile money can interface with existing financial services infrastructure

Integrating MMT with cards as a mechanism for getting cash in and out of the system
What ROI do banks want from a partnership
The cash management/forex opportunity
Mobile banking - what are customers using this for?
How to connect your MMT offering to a nationwide or global ATM network
Melissa Henson, Head of eBusiness, Citi
Vineet Katial, CEO, Krores
Alastair Campbell, Chief Strategy Officer, SingTel
Graham A.N. Wright, Programme Director, MicroSave
Josaias dela Cruz, Vice President, Bank of the Philippine Islands
Deepak Varghese, Head of Global Remittances, ICICI BANK
Hartmut Schnabel, Partner, Ernst & Young

16.30 Chairperson's summary

16.45 Close of day two

To view the agendas for the pre conference workshop, the first day of the conference and the post conference site visits, please follow the links:
Pre Conference Course
Conference Day 1
Post Conference Site Visits